Customer Service Representative

CA-ON-Kitchener
Job ID
2017-1337
Category
Customer Service & Support

Overview

The Customer Service Representative acts as the initial point of contact with our customers to provide timely, accurate and professional service and assistance for all product and service-related inquiries. He/she ensures conformance to all Health and Safety Policies, Rules and Regulations and general housekeeping standards.  Meets or exceeds production, efficiency and quality requirements at all times.

 

Qualifications

Minimum Requirements and Skills to apply for position

The Customer Service Representative must possess a high school diploma or equivalent experience.  He or she must have strong communication skills, and a demonstrated ability to cultivate strong working relationships with customers. Must possess intermediate to advanced skills with Microsoft Outlook, Word and Excel and databases.

Previous customer service experience is required, preferably in a manufacturing environment. The ability to speak fluent French is an asset.

Responsibilities

Summary of essential job functions

  1. Place customer orders with attention to order accuracy with respect to product, pricing, quantity and other special instructions.
  2. Assist clients in the investigation of issues related to order status, delivery inquiries and quality complaints.
  3. Act as liaison between sales, production and purchasing to ensure orders are on schedule.
  4. Provide a timely response to all customer inquiries.
  5. Perform general housekeeping and other related duties as required.

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